Zelle® send functionality FAQs

First Horizon clients enrolled in Zelle^® will not be able to send money through the online banking feature starting December 5, 2024, until further notice. We understand this is an inconvenience and appreciate your patience as we enhance our systems.

1. Will enrolled clients still be able to receive payments from Zelle?
   Yes. Even though the send functionality is suspended, clients who are currently enrolled in Zelle will still be able to receive funds from individuals. These transactions will simply be reflected as an item in their transaction history.
   
   
2. Are there other ways I can send money online?
   While we recognize the suspension of the Zelle send functionality will be inconvenient for some clients, there are several options to send and receive money, including external transfers and First Horizon Bill Pay. 
   
   
3. When will Zelle be re-enabled?
   First Horizon Bank is committed to keeping impacted clients informed on this matter and will notify clients as soon as the Zelle send functionality is reinstated.
   
   
4. Should I be worried about my account security and/or other banking products?
   No, suspending Zelle send functionality has no impact on client banking activities or accounts.

If you do suspect fraudulent activity on your First Horizon Bank account, contact Client Services at 800-382-5465 or visit your local banking center.