What's New:

• It is important that each user have their own unique user ID and password. Sharing user IDs and passwords is a security risk since we can’t properly authenticate/identify users. If you are currently sharing a user ID and password, please have an administrator update user administration setting to create separate user ID and password for each user.

What's New:

• To protect sensitive information, account numbers will be masked. (Ex: XXXXXXXX1234)
• You may record the account numbers now for record keeping or use nicknames to improve recognition.
• If needed, full account numbers will still be populated on reports and statements. Credit card account numbers can be viewed on the physical cards.
• For dual approval transactions, approvers can reveal the complete receiving account number by clicking the icon next to the masked account number.
• Analysis pricing for certain commercial products and services will change. Please review your November analysis statement (provided in December) and contact your Relationship Manager or Treasury Management Sales Officer with any questions.

What's New:

• If you are uploading a NACHA formatted file, please ensure your file is properly formatted, specifically that the Company ID and Company Name match.
• ACH upload information will be available under Administration & Settings, File Import History.
• For ACH batch information:
  • Go to custom reporting, select ACH and Concentration under transaction type and conduct a search using today’s date.
  • Or, go to Payments & Transfers, then Payments Management. Details can be printed or exported.
• Recurring ACH templates require review and approval before use.

What's New:

• ACH Positive Pay exception item decisions due on November 12 will be made in TreasuryConnect.
• Users will need to set up a new ACH Positive Pay alert to receive notifications. Several alert options are available.
• Exception items will be loaded one time at 7:00 a.m. ET each business day and final decisions must be submitted by 3:00 p.m. They will not be loaded throughout the day.
• Download any ACH Positive Pay history you may need from Business Banking Online before November 8. Once you are live in TreasuryConnect, Business Banking Online will no longer be available.

What's New:

Business Bill Pay enables you to pay your bills online in a secure, encrypted environment.

• Payments may be made from a deposit account.
• To access in TreasuryConnect, click the Business Bill Pay link under Payments & Transfers on or after November 12. Business Bill Pay will not be available during the Preview Period.
• To access Business Bill Pay in TreasuryConnect, click the Business Bill Pay link under Payments & Transfers.
• During your initial log-in, you’ll be prompted to set up a security challenge.
• Your existing payees will be migrated.
• 18 months of Business Bill Pay history will be migrated and will include the payment date, payee name and amount. It will not include the payment type. If you need the payment type history, please download it before November 8.
• The cutoff time for payments will be 3:00 p.m. ET.
• If a check remains outstanding for 90 days, it will be cancelled, and the funds returned to your account.
• Payees initially set up for electronic payments may receive their first payment via check while their details are confirmed and authorized for future electronic transactions.
• Review your payees and their default account number. Payments will default to the most frequently used account.
• DirectConnect is not available with Business Bill Pay.

What's New:

• Check issue files must not contain special characters including dollar signs ($) and commas (,).
• Exception Summaries will be available within Positive Pay and may be exported or printed.
• Users will access Transaction Search or Check Inquiry to retrieve Check Record history. Transaction Search supports broad queries of all items while Check Inquiry limits the fields used for queries and returns checks only.
• Download any Check Positive Pay history you may need from Business Banking Online before November 8. Once you are live in TreasuryConnect, Business Banking Online will no longer be available.

What's New:

• If you use third-party accounting software or vendors (such as Quicken, QuickBooks, Plaid, etc.) to access financial information in First Horizon's Business Banking Online, please contact your vendor or software provider to reestablish the connection on or after November 12.
• Use of Data Aggregators increases your security risks and connections may be disrupted frequently. First Horizon recommends you use WebConnect instead.

What's New:

Non-Analyzed Accounts (Direct Charge and Cash Management Packages)

• Accounts will be added to our account analysis system for the purpose of billing treasury management services only. Your monthly analysis statement will provide more detail on your service volumes and pricing. Volumes for DDA fees (Ex: DDA maintenance and number of allowed transactions, such as paid checks, deposits, ACH, branch coin and currency, etc.) will be included on the analysis statement at a price of $0 for informational purposes only.
• Historically, wire and stop payment fees were charged at the time of the occurrence. Going forward, they will be debited on the 19th of each month (or next business day). There will be a single debit that includes fees for all occurrences, and the description will be ANALYSIS SERVICE CHARGE.
• Non-analyzed accounts may be added to existing analyzed relationships or grouped with one account set as the key/charge account.
• These changes will be made in November and will be visible on the November analysis statement which will be available online December 5.
• Cash Management Package (CMP) fees will be renamed BusinessConnect/TreasuryConnect Monthly Maintenance fee. The price will remain the same.

Analyzed Accounts

• The analysis process will not change, but Business Banking Online pricing elements will be replaced with BusinessConnect/TreasuryConnect elements.

What’s New:

• You will access the Lockbox Image Archive in the menu under Other Applications.

What’s New:

• You will access Remote Deposit Capture in the menu under Other Applications.

What’s New:

• Recurring transfer templates require review and approval before the first recurring payment will be originated.
• Pending recurring transfers will be displayed on/after November 12.

What’s New:

• During the preview period, familiarize yourself with new formats for reports and data extracts as these may be different from what you receive today. Customize reports as needed. Contact Treasury Management technical support for assistance in creating custom reports.
• Files or reports can be exported in a PDF or CSV format. CSV files can be saved in other Excel formats. Statements can be exported in a PDF format.

What's New:

• First Horizon offers OFX Web Connect to link First Horizon bank accounts with QuickBooks Online, QuickBooks Desktop or Quicken.
• You must modify your QuickBooks or Quicken settings to ensure that your data connectivity transfers smoothly.
• You may use Business Bill Pay to place transfers.

What's New:

First Horizon TreasuryConnect/BusinessConnect (Online):

• Wire recipients (beneficiaries) must be created or edited in the Contact Center before originating a wire.
• Exchange rates for international wires will be locked in after the wire has been approved.
• To enhance your experience, use templates for beneficiaries to which you send wires frequently.
• Recurring wire templates require review and approval before use.
• Please review wire limits to ensure appropriate controls are in place. Administrators will set approval limits for users, instead of create limits.