G

Gerald B. F.  

Granite Falls - NC

Posted on 2025-03-05T09:59:53.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

When we were pre approved we were told we were approved for 1 type of loan and was advised that I would qualify for a grant as well since I'm in Healthcare. 3 weeks into the process and already had a sales contact written we were told we made too much money for the 1 loan type and for the grant, so we had to change our loan type, Come up with more money and change the sales agreement again. We ended up having to submit document after document after document. It was like jumping through hoops. So we finally get the sales contract and all the paperwork finished 2 weeks before closing. We don't hear a word from anyone til almost end of day Friday (when businesses shut down early), 3 business days before closing that they are having problems finding the easement for our property. The title company closed at 2pm so I couldn't reach out to them. I called our County's register of deeds and she walked me through step by step on how to access the easement as well as where to locate the Platt info through the current deed. My husband emailed Danielle WATTS ( our loan processor) and Rod (he was out sick with the flu which is very understandable) the exact step by step instructions on how to get there and what numbers to use. Well apparently Danielle never looked at them and kept saying there's no easement agreement. Our title company even come down to saying to us that if they keep pushing back we may have to go to another lender as she provided them with all of the information they needed as well and she was still getting push back. 1 day before closing I went and dug through all of the past register of deeds and copied/screenshot all of the verbiage that was used in prior deeds and documents and they said it could take 24 hrs to hear back from legal team. Initial day of closing, I called Rod on my lunch, he told me that Danielle and the legal team are saying the easement wasn't documented in the court system. I said yes it is. I explained that I called the register of deeds and the woman walked me through how to get to it. I then explained over the phone to Rod on how to get to it. He's like well this is what we needed the whole time and screenshot the information including the web address and sent it to his manager, Danielle, her manager, and the title company. He's like if we had this last week we could've closed then. I explained to Rod that Danielle had the step by step instructions for the last 6 days, but didn't bother to even look at it. So initial day of closing we get the green light at 4pm that we can dry close as the title company closed at 5 and my husband and I would go back Friday morning to provide the check and finish any other paperwork. Us and the sellers race to the attorneys office only to sit there til 5:15pm for them to tell us that they never received the closing package and they said they could squeeze us in the next morning as long as they got the closing package. We were told by the attorneys office to call in the next morning and we can be squeezed in. We call next morning and they still hadn't received the package. I called Danielle who said that it's out of her hands. I told her that it needed to be taken care of that day as we couldn't push closing any longer as my husband's boss worked around our closing and they were going to be out of town for work the following week. They got it completed in 20 minutes and we closed the day after the initial closing. It was literally a nightmare. The back and forth. Rod was nothing but phenomenal and amazing through the entire process. He was supportive, informative, was the client's advocate and went above and beyond to ensure we got our loan approved and closed on our home. It was Danielle Watts and the legal team and whoever else was in the middle was the nightmare to work with. Danielle would never answer her phone and when leaving voicemails she would never call back. We called her regarding a question on the document she sent us, she said oh it's past 5pm I can't help call me during business hrs. Our closing attorney had similar situations, we both got well it's out of my hands I can't or won't help you. We also felt like we were the ones doing their job. I was the one that called the register of deeds. Danielle slammed the title company, but the title company had showed me where she explained and sent it and she wasn't accepting it. How hard is it to call the register of deeds. I'm the one that went in and found the wording on previous deeds which is the exact wording they ended up putting on our deed. How hard was it again to get that information. Everything was public records. If Danielle would've read the email from us and listened to the title company, I don't think this wouldve been such a terrible closing experience. Danielle made us feel like she couldn't be bothered with anything and that she couldn't take the blame or responsibility to fix it or own up to that it was on her instead of pushing it off onto someone else.

A

Amy J. W.  

Elizabethton - TN

Posted on 2025-02-05T15:59:43.000Z

4.0 ★ ★ ★ ★

for

Rodney Reeves

I would like to note that working with Rodney Reeves was the only saving grace of this experience. He was responsive in a very timely manner and worked diligently to keep frustration as low as possible. Unfortunately, the remainder of the process, particularly my interactions with Danielle Watts, was positively deplorable and an experience I hope to never endure again. Communication with Danielle was sporadic at best, and she repeatedly requested documentation and explanations that had already been provided. Some of these requests felt entirely unnecessary, borderline invasive, and seemed to serve no real purpose. It often felt like one hand had no idea what the other was doing, leading to unnecessary delays and confusion. Even the underwriter was unable to identify the system error holding up closing, requiring Rodney to step in and resolve the issue himself. Overall, I am wholly unhappy with this experience and would vehemently not recommend First Horizon to anyone seeking a smooth, professional process.

R

Richard L. R.  

District Heights - MD

Posted on 2025-02-03T19:48:15.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Mr. Reeves, was very informative throughout the entire process. We never felt uninformed or pressured about our options. One of the most satisfying experiences was when the mortgage product we desired was not viable, Mr. Reeves help us identify a mortgage product that was most beneficial to our budget and lifestyle. He exercised the appropriate balance of support and guidance. We would gladly work with Mr. Reeves and refer our family and friends to him. Thank you!

S

Sandra B. D.  

Sevierville - TN

Posted on 2025-01-27T16:43:06.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was very informative and patient with me as a first time home buyer.

J

James B. G.  

Knoxville - TN

Posted on 2025-01-22T16:36:16.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

He was very knowledgeable and willing to help throu the process. He helped us along the many hurdles we encountered and kept us informed.

C

Coleen W.  

Knoxville - TN

Posted on 2024-11-04T14:33:01.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

I appreciated the help thru each phase and help processing the documents

H

Howard A. P. J.  

Knoxville - TN

Posted on 2024-10-24T19:50:12.000Z

4.0 ★ ★ ★ ★

for

Rodney Reeves

Rod helped me find financial opportunities to help lower my closing costs. I was also able to get a much higher mortgage loan than the initial loans I requested from other offices. As a first-time homebuyer, it was very difficult to secure enough money for a solid home in the $200-225k range without support, but I was able to find that with First Horizon.

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Christopher E. J.  

Knoxville - TN

Posted on 2024-09-20T00:57:49.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Though the amount of paperwork was significant, having the majority of the process digitized make it easier to get through as well as having an experienced professional to ask questions after normal business hours.

A

Angela R.  

Sevierville - TN

Posted on 2024-09-18T21:00:20.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was very nice to deal with he helped me so promptly really like dealing with him professionally thank you so much Rodney ☺️

L

Lauren E. B.  

Knoxville - TN

Posted on 2024-09-12T22:13:17.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was very communicative and supportive during my homebuying process. He was very patient with me as I was a first time home buyer. I truly appreciate Rodney and all he did for me.

D

Daniel C.  

Oak Ridge - TN

Posted on 2024-09-03T21:48:42.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was on top of it!

A

Angela C. S.  

Knoxville - TN

Posted on 2024-09-03T19:35:42.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was super helpful and accessible. He was able to answer all the questions I had. He responded very quickly to my requests.

D

DANIEL B. F.  

Knoxville - TN

Posted on 2024-08-22T12:45:12.000Z

4.0 ★ ★ ★ ★

for

Rodney Reeves

He was very patient with me in the entire process. He answered texts and phone calls very quickly. He gave good advice.

D

Dale E. W.  

Knoxville - TN

Posted on 2024-08-01T12:06:37.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Friendly, courteous, helpful, knowledgeable, A pleasure to work with

J

Jon E. Z.  

Knoxville - TN

Posted on 2024-07-22T16:28:52.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Great communication with Rodney. I appreciate the knowledge that he brought to the process.

S

Savannah T. H.  

Knoxville - TN

Posted on 2024-07-15T15:30:08.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Easy process

K

Kenneth B. B.  

Knoxville - TN

Posted on 2024-07-12T12:22:58.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod was readily available to answer any questions and iron out any kinks along the way. Very smooth experience.

P

Peter J. F.  

Eden - NC

Posted on 2024-07-01T15:02:08.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Mr reeves was super nice and helpful. He answered any questions I had and was in contact with me at all times. I am actually recommending him to a friend who soon will be moving from NY to NC.

J

Jane F.  

Eden - NC

Posted on 2024-07-01T12:26:12.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod was so professional and made everything so easy! We would recommend him to our friends and family! He made the whole process so easy and simple. It was our pleasure working with him!

J

Jay T. P.  

Knoxville - TN

Posted on 2024-06-27T10:59:11.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod was really helpful and patient throughout the process. He answered texts and calls promptly even after hours.

A

Arthur G. S.  

Knoxville - TN

Posted on 2024-05-29T13:20:04.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod made the experience great. My wife and myself had a terrible time with a different bank and finally decided to see Rod and that was the best decision we have ever made. He single-handedly saved us from losing our house by working quickly and efficiently with all parties to ensure we only delayed closing by a few weeks instead of losing the house. We couldn’t have done it without him and I have already begun recommending Rod Reeves to anyone who will listen. He is an asset to First Horizon and an incredible person.

B

Beverly B.  

Knoxville - TN

Posted on 2024-05-27T15:50:59.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Keeping us in the loop knowing what was going on. Just communicating with us. We are older but with the help of Mr Rod and our grandson we would be able to be kept informed what was going on with our loan .Your facility have people who really care and take their time to help and listen to what you need. Mrs Rachel and Mr Rodney are two of your people that you should be very proud of them and want to have more just like these two. When I called Mrs Rachel about a matter , she didn't seem to mind.. she took her time and talked to me and set my mind at ease and said she would let Mr Rod know about a call I had received thinking someone was trying to get information that wasn't authorized to.. She said she would take care of the matter and she did. Just to say this about both of these employees Actions speak louder than words .They did what they said and more. Thank you! Thank You!!! We have been with this (our) bank for over 30 years and glad to be because of the service we have always had and know will have in the future because we feel that you all like our family. Many of your tellers Taylor always asks about our family and anything else the bank can do for us. Concord Title that you work with even answered any questions we had.An Awesome lot of GREAT PEOPLE.!!!Thank You again!! May God bless you all in what you do to make other people's lives a lot easier to be in.

C

Charles E. W.  

Jamestown - NC

Posted on 2024-05-09T02:06:14.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was great. The work he did was just outstanding. I would send in the paperwork when I got home after work. And would not expect a reply until the next day being after hr. If nothing else he would alway send something so that we know that he received the paperwork. Just so outstanding work it’s really hard to say. The whole process was just easy. Rod was able to work the loan with a limited time that the sales gave. From the start of it he told everyone that the deadline was short and that the people would need a few extra days. But he was able to get the loan done with the time the seller gave. I know that most companies look for the for the good and the bad with surveys and if I had a few words that could be improved I would happy put it in this one. But to completely honest I don’t really have anything bad to say. The complete process was for the most part easy. The wife’s stress level that’s a different story LOL😜. We are completely happy and so very thankful for FHB bank and Rod’s help. If we ever need to do this again he is the person we will call. But to be completely honest. I hope we never have to. Thank you to all the people at FHB from the folks at my local bank that help me start all the paperwork to Rod that was with us all the way to the end.

J

Julian H.  

Clemmons - NC

Posted on 2024-05-03T11:23:42.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

I appreciate the transparency with the mortgage process. Also, Rodney was very courteous and professional. Communication was impeccable. Nothing beats that.

C

Carmichael H.  

Clemmons - NC

Posted on 2024-04-15T14:51:12.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

I had a wonderful experience with Rod. The process was straightforward, and because of his knowledge of the process, I knew exactly where I was in the process, what the expectations were, and the documents to present. I would recommend First Horizon to anyone needing help with mortgage loans.

P

Peggy K. F.  

Gatlinburg - TN

Posted on 2024-04-06T01:15:35.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

The efficiency of the team and how well they work together. We changed to First Horizon midway through and they assured me they would work hard and do their best to meet our closing date. They did not disappoint. I would highly recommend Rod and his team to anyone looking for a dedicated hardworking team to get them to the closing table. They are honest, straightforward and dedicated to their clients. Excellent experience. Thank You All!!

J

Jacquelin K. S. C.  

Knoxville - TN

Posted on 2024-04-01T13:27:38.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney stayed on top or every step of the process and ensured that we were informed as well. We truly appreciate his guidance through this refinance. Thank you!

P

Pamela M. S.  

Sevierville - TN

Posted on 2024-03-26T14:04:14.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Started months ago...Rod was very patient with us, as we attempted to buy homes that ultimately went to others. As we started the process to buy the home we got, it was like Rod put us at the top of his list regardless of the surrounding issues that popped up. Not only was he professional in every way, but we became friends in the process! He is officially the first friend we've made in TN. Thank you too Rod and his team for an excellent job! Sincerely John and Pam

B

Bradley T. R.  

Columbia - TN

Posted on 2024-03-04T14:47:43.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod made this experience great from start to finish. To say my expectations were exceeded is an understatement. Rod has exceptional communication skills and handled all areas of the process with urgency. Rod made what could have been a very overwhelming process quite pleasant. I will recommend Rod to others in the future.

S

Spencer V.  

Knoxville - TN

Posted on 2024-02-27T22:02:55.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Loan agent kept the process simple and straightforward.

R

Robert M. N.  

Knoxville - TN

Posted on 2024-01-27T00:32:45.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Everything especially the communication.

J

Joseph D. G.  

Winston Salem - NC

Posted on 2023-12-11T18:03:53.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney and Katie were great

S

Serena T.  

High Point - NC

Posted on 2023-11-20T15:03:15.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod was wonderful at communicating with us and advocating for us. He made this process very seamless.

C

Chelsea C.  

Louisville - TN

Posted on 2023-10-13T02:36:12.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod was awesome! We had to do a quicker close than usual and he was professional but also made sure we knew the timeline. He told us from the start that we'd need to be on top of the paper work. There were days where he'd get back in contact with us within MINUTES. Professional, precise and quick! I doubt there is anyone better than this than Rod because he far exceeding expectations. I'm sure people have bad experiences buying a house but we had an amazing one with our team that Rod was a part of. Thanks Rod!

L

Linda D. M.  

Knoxville - TN

Posted on 2023-10-04T00:31:10.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney and Tyson both were so helpful with every paper and e-mail. I’m not real computer smart and they had to help a lot. Thanks to both of them.

P

Patrice D.  

Plain City - OH

Posted on 2023-10-02T16:48:16.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Loan Officer Rodney Reeves walked us through the online application, which was a little difficult for us senior citizens, Mr. Reeves and Mr. Watson arranged for the branch bank to scan in our financial documents since we do not have a scanner at home. Mr. Reeves also answered our questions at closing.

J

Judy C. W.  

Knoxville - TN

Posted on 2023-09-27T13:37:27.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

I would prefer to have the required documentation information emailed to me and then meet face to face with the loan officer.

A

Aaron D.  

Walkertown - NC

Posted on 2023-09-03T21:18:55.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rod communicated with us and answered all the questions we had in a timely manner. He was great!!

W

William F. M.  

Knoxville - TN

Posted on 2023-07-08T10:47:56.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney Reeves and his colleague Mac Bower were consistently available, cooperative, knowledgeable, and sympathetic in getting us who were quite inexperienced through a complicated process.

A

Alison R. G.  

Rome - GA

Posted on 2023-06-12T17:54:42.000Z

5.0 ★ ★ ★ ★ ★

for

Rodney Reeves

Rodney was fantastic!