m

marilyn R.  

Posted on 2025-04-24T14:54:44.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

M

Marilyn R.  

Cordova - TN

Posted on 2025-04-24T14:54:08.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

My overall home purchase process was made exceptionally pleasurable from the beginning to the end. It was shared with me what was needed and through each phase of the loan process I was updated. The stress was taken away due to Marci Russell and her staff. Their knowledge, patience, personal touch and dedication in making the customer feel valued was a top priority ! Exceptional home buying experience... I could not asked for better service than what I received.

B

Balint M.  

Bartlett - TN

Posted on 2025-04-21T21:23:40.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

We are first-time homeowners, so the whole process was foreign to us. Marci went above and beyond explaining everything. She was extremely helpful, very patiently answering all of our questions, no matter how small. She always responded very quickly, which put our minds at ease. She was not only professional but extremely friendly as well, making the whole application process a genuinely pleasant experience.

A

Alseny F.  

Memphis - TN

Posted on 2025-04-21T19:20:43.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Able to help me buy my

K

Katherine M. K.  

Posted on 2025-04-18T17:07:28.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team went above and beyond. They made our first time home buying/mortgage application process easy to understand and overall pain free. She is extremely responsive at all times, including weekends. We can’t sing her praises enough!

K

Katherine M. K.  

Arlington - TN

Posted on 2025-04-18T17:07:16.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci Russell and her team went above and beyond to help us navigate our first home buying/mortgage application process. She was extremely responsive to us at all times, even weekends. We cannot sing her praises enough!

K

Katalin P.  

Bartlett - TN

Posted on 2025-04-18T13:54:25.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

We always got quick but very detailed answer about all our questions.

E

Elizabeth A. W.  

Collierville - TN

Posted on 2025-04-18T13:02:11.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Buying and selling a home is stressful. When you are lucky to work with an expert like Marci, who is respected and trusted by others in the process (insurance agents, realtors, movers etc), you have great confidence you are getting sound advise and can trust the information she provides. I was also was impressed with Marci's kindness and patience throughout the loan process. She treats you like she has known you your whole life and that you are the most important client she has ever worked with to get a loan. My sincere thanks to Marci and her assistant Allie for all your efforts to secure a loan with First Horizon bank,

A

Anna E. R.  

Memphis - TN

Posted on 2025-04-16T14:26:04.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie are WONDERFUL, and they made the process of buying a house very easy for this first-time homeowner! I cannot recommend Marci enough!!

G

Garrett A.  

Posted on 2025-03-17T15:01:41.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

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Garrett S. A.  

Memphis - TN

Posted on 2025-03-17T15:01:14.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Allie was super helpful and always available to help when needed

M

MacKenzie E.  

Brentwood - TN

Posted on 2025-03-10T16:55:20.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Great communication overall so it was easy to know what we needed to complete. There were no surprises, which we greatly appreciated.

j

josh B.  

Posted on 2025-02-12T16:12:53.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Everyone at First Horizon was very helpful in the home buying process. I would highly recommend them to anyone.

J

Joshua B.  

Memphis - TN

Posted on 2025-02-12T16:10:52.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was very helpful walking me through this entire process. She made the purchase of this home simple and easy. I will send any one I know trying to purchase a home her way.

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Marie R.  

Memphis - TN

Posted on 2025-02-02T14:37:18.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is fantastic! i I had a smooth process from start to finish and would recommend her to anyone!

C

Cullen J.  

Memphis - TN

Posted on 2024-12-27T13:38:31.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci goes ABOVE and BEYOND!

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Samuel M.  

Germantown - TN

Posted on 2024-12-20T19:18:20.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Simple easy process.

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Kyle L. M.  

Memphis - TN

Posted on 2024-11-22T19:25:58.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie did and exceptional job throughout the entire process. Would absolutely refer them to anyone searching for a loan.

D

David B. J. I.  

Germantown - TN

Posted on 2024-11-18T17:04:14.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Excellent customer service and extremely easy communication with marci and ali !!! the best at overcoming any hurdles we faced!

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Lindsay R.  

Posted on 2024-11-11T17:52:10.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team made the whole process so smooth and were very clear on advising me. I am very grateful for her, she gave me so much confidence in the home buying process!

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Lindsay R.  

Memphis - TN

Posted on 2024-11-11T17:51:32.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team made the whole process so smooth and were very clear on advising me. I am very grateful for her, she gave me so much confidence in the home buying process!

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Conner J. B.  

Memphis - TN

Posted on 2024-11-05T14:59:27.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

I really enjoyed working with Marci. She was extremely helpful, patient, and informative throughout the whole process 5/5 rating... I did not enjoy working with her assistant Allie. She was rude, unprofessional, and unresponsive. All of the negative reviews left in this survey were a product of my experience working with Allie.

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Michael L. K.  

Counce - TN

Posted on 2024-10-24T17:11:46.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

All the pieces of the puzzle fell together at closing, making for cramped hands and diminished penmanship. We always trust Marci will get us the best rates and inform us when it pays to refinance.

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Cindy S.  

Posted on 2024-10-10T18:02:05.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci Russell and her staff at First Horizon were informative about the process. They walked us through the steps to get to our home purchase, and they were kind and encouraging. I felt sure that she wanted us to succeed!

M

Mariama D.  

Posted on 2024-10-04T13:43:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

My husband and I couldn't be happier working with Ms Marcy. As first time homebuyers she made the whole process so easy, hassle free and truly made us feel comfortable. She stayed in constant contact throughout the process and made sure I understood everything. Her attention to everything was very much appreciated. I highly recommend her.

M

Mariama B. D.  

Olive Branch - MS

Posted on 2024-10-04T13:41:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

As first time home buyers my husband and I were very nervous and stressed out but thanks to Ms Marcy the journey of becoming home owners was a very easy ,hassle free and pleasant process. She explained everything very clearly and made sure we understood every step. She provided invaluable insight, support, and guidance throughout the whole process , She was there for me and my family making sure all of our questions were answered and Her high quality knowledge and skills helped us to feel at ease, comfortable with the decisions we had to make. We couldn't be happier working with Ms Marcy.

K

Karen W. K.  

Counce - TN

Posted on 2024-10-02T16:05:30.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is always a pleasure to work with

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Kevin W.  

Posted on 2024-09-26T14:08:01.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie in the mortgage department are very helpful and were resilient and caring in helping us obtain the loan. We had a slight issue with the seller but Marci and Allie explained to the seller’s agent the benefits of the outcome. We closed with both parties being satisfied. Highly recommend Marci and Allie for mortgage services.

J

Jasmine M.  

Memphis - TN

Posted on 2024-09-26T13:48:59.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Mortgage Loan Officer and the Assistant Loan Officer were their professionalism, extremely thorough, very knowledgeable on several issues, and caring about their customers.

T

Tanya N. M.  

Memphis - TN

Posted on 2024-09-26T13:46:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is a customer advocate. She is also kind, sweet and funny when dealing with things that can be overwhelming. This is the 3rd time I have contacted her for a loan because she is all of that, thorough, will explain things simply that I don't understand or need help understanding and has gone above and beyond to assist me. She is an exemplary employee. So many people I know had or have loans through Marci and when I went to buy this property recommended her because of her professionalism, integrity and personality. I already loved her but what her clients say about her and what I say about her is too of the line.

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Cynthia L. S.  

Memphis - TN

Posted on 2024-09-25T02:51:15.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie were clear, kind and respectful. They encouraged us and helped us through every step. I felt like they wanted us to get everything needed to get our mortgage approved. And they met us with smiles and friendly words every time we talked . I highly recommend.

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Sarah J.  

Posted on 2024-09-16T13:22:02.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

S

Sarah J. J.  

Memphis - TN

Posted on 2024-09-16T13:21:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

The communication was awesome. When shopping for MLOs i experienced several people from other banks that spoke to me like I was asking dumb questions or taking up too much of their time. Marci and Allie were always available to answer questions and always took my concerns seriously.

S

Siddarth N.  

Memphis - TN

Posted on 2024-09-12T18:34:40.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci made it very simple and easy to get the loan approved as well as being informative of the details

J

Jonathan B.  

Memphis - TN

Posted on 2024-09-11T14:59:24.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

It means so much to us to work with a trusted loan officer as we make such important decisions

D

Darren B.  

Olive Branch - MS

Posted on 2024-09-06T12:51:35.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci has been a true professional and instilled confidence throughout the entire home-buying process. Thank you, Marci!

R

Reed A. P.  

Burns - TN

Posted on 2024-09-02T15:20:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Great communication!

M

Mohammed A. B.  

Memphis - TN

Posted on 2024-09-02T14:12:29.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was awesome and held our hands as first time home buyers

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Logan W. B.  

Nashville - TN

Posted on 2024-09-02T14:01:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was excellent throughout the entire process and secured us a great rate in a tough market.

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Lela G.  

Posted on 2024-08-13T23:21:20.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Working with Marci Russell at First Horizon, on our family's 6th closing was - as always - smooth, professional, and at a great rate! There's a reason we keep going back. Thank you!