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Daniel R. B.  

Wake Forest - NC

Posted on 2024-10-28T13:59:11.000Z

3.0 ★ ★ ★

for

Teresa Kashner

I approached this home purchase with prior experience in buying a home and working with a lender. While I understand that the underwriting process can be complex, as a former educator, I also know the importance of being proactive and providing a structured, transparent process for ease of understanding. Unfortunately, throughout this experience, the communication often felt scattered and unpredictable. Requests came at all hours with little indication of what would be needed next. Both my wife and I are highly efficient when given clear instructions and expectations, and we worked diligently to fulfill every request. However, we often felt uncertain about upcoming steps and had to guess at the exact documentation required. Additionally, there were discrepancies between what we were initially promised and what was delivered. We were informed that First Horizon could match a competitor’s rate, which led us to choose them as our lender. Later, we were told the rate could not be matched, but switching lenders at that stage would extend and jeopardize our closing timeline. Once the process began, we were also required to open a money market account with $50,000—funds we had planned to use toward our down payment—whereas the competitor made no such request. Nearing the end of the process, we were further asked to open a checking account to maintain our rate, which we declined as it was not part of the original agreement. In summary, the goalposts seemed to shift continually throughout our underwriting process, creating frustration and confusion. While it’s unclear where these miscommunications originated, if I were to restart the process, I would request more agreements and guarantees in writing rather than relying on verbal assurances. Buying a home is inherently stressful, and what anyone needs most during this time is a process marked by clarity and consistent communication.

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Daniel W.  

Fayetteville - NC

Posted on 2024-10-24T14:37:16.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa was always on top of things and pushing the process forward at all times. A great experience!

M

Maryselle W.  

Fayetteville - NC

Posted on 2024-10-24T13:28:41.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa is always available to answer any questions.

J

Jack S.  

Fayetteville - NC

Posted on 2024-07-29T13:45:43.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa was great.

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Sushma M.  

Cary - NC

Posted on 2024-06-14T13:09:11.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa is honest and upfront, extremely hardworking. She is available over weekend, holidays, every odd time and hour that i called her.

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Saba I.  

Fayetteville - NC

Posted on 2024-06-10T12:20:19.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

All things were processed really quick and Miss Kashner knows how to take care of cuatomers.

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RENELLE D. H.  

Fayetteville - NC

Posted on 2024-05-28T16:16:32.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa was always available and answered several questions to put my mind at easy. Extremely easy person to work with.

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SWATHI N.  

Fayetteville - NC

Posted on 2024-04-26T13:21:10.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Teresa was available all the time to answer questions which reduced my anxiety. She was very patient and also spoke with my other lenders where more information was needed. She is a great lender...

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Margaret L. H.  

Fayetteville - NC

Posted on 2024-04-08T21:18:23.000Z

5.0 ★ ★ ★ ★ ★

for

Teresa Kashner

Excellence service